Terms & Conditions – 3jili Casino

1. Acceptance of Terms

By creating an account on 3jili, depositing funds, or participating in any games or services offered on the Platform, you expressly agree to comply with and be bound by these Terms and Conditions. If you do not agree with any provision contained herein, you must immediately discontinue use of the Platform and refrain from creating an account.

These Terms apply to all Users of the 3jili Platform, including but not limited to registered account holders, visitors to the Website, and any person accessing 3jili services through any means or device. The Company reserves the right to refuse service to any individual at our sole discretion.

2. Eligibility and Age Requirements

By registering an account with 3jili, you represent and warrant that:

• You are at least 21 years of age and have the legal capacity to enter into a binding contract under the laws of the Philippines;
• You are not located in a jurisdiction where online gambling is prohibited or restricted by law;
• You are accessing the Platform on your own behalf and not on behalf of any other person or entity;
• All information you provide during registration is accurate, complete, and current;
• You will immediately update your account information if any information changes;
• You have not been previously excluded or self-excluded from gambling activities on any platform;
• You are not currently under any legal restriction that would prohibit you from participating in online gaming.

The Company reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or termination and forfeiture of funds. All Philippine government-issued identification documents (including but not limited to PhilSys ID, Passport, Driver's License, UMID, or Voter's ID) are acceptable for identity verification purposes.

3. Account Registration and Security

3.1 Account Creation

To access real-money gaming services on 3jili, you must create a personal account. Each User is permitted to register and maintain only one account. Multiple accounts registered by the same User are strictly prohibited and may result in closure of all accounts and forfeiture of balances. During registration, you must provide accurate personal information including your full legal name, date of birth, residential address, contact details, and a valid Philippine mobile number.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify 3jili immediately of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to protect your account information. You must not share your login credentials with any third party or allow any other person to access your account.

3.3 KYC Verification

In accordance with Philippine anti-money laundering regulations and responsible gaming standards, 3jili requires all Users to complete a Know Your Customer (KYC) verification process before processing withdrawal requests. You agree to provide all requested documentation promptly and acknowledge that failure to complete KYC verification may result in suspension of withdrawal privileges until verification is completed to the Company's satisfaction.

4. Deposits and Withdrawals

4.1 Deposits

3jili accepts deposits via GCash, PayMaya, and bank transfers from authorized Philippine banks including BPI, BDO, and Metrobank. The minimum deposit amount is ₱100 (One Hundred Philippine Pesos). All deposits are processed in Philippine Pesos (PHP). Deposits are typically credited to your account instantly, though processing times may vary depending on the payment method selected. The Company does not charge fees for deposits, though third-party payment providers may impose their own fees.

4.2 Withdrawals

Withdrawal requests are subject to successful completion of KYC verification. The minimum withdrawal amount is ₱200 (Two Hundred Philippine Pesos). GCash and PayMaya withdrawals are typically processed within 15 minutes for verified accounts. Bank transfer withdrawals to BPI, BDO, and Metrobank are processed within 1 to 3 hours during banking hours. Withdrawals may only be made to accounts registered in the User's legal name matching the verified identity on file with 3jili.

4.3 Bonus Wagering Requirements

Funds derived from bonuses or promotional offers are subject to wagering requirements before they become eligible for withdrawal. Specific wagering requirements are detailed in the terms of each promotion. Users must complete all applicable wagering requirements before requesting a withdrawal of bonus-derived funds. Attempting to withdraw before completing wagering requirements may result in forfeiture of bonus funds and any winnings derived therefrom.

5. Bonuses and Promotions

3jili offers various bonuses, promotions, and loyalty rewards to eligible Users from time to time. All bonuses and promotions are subject to specific terms and conditions which are published on the Website at the time of the offer. General bonus terms include:

• Each bonus or promotion is subject to specific eligibility requirements, time limits, and wagering requirements;
• Bonuses are intended for recreational players only and may not be abused for commercial or exploitative purposes;
• The Company reserves the right to void bonuses and any associated winnings if we determine that the User has violated bonus terms, engaged in fraudulent activity, or abused the promotion;
• Users found to be creating multiple accounts to claim multiple welcome bonuses will have all accounts closed and all balances forfeited;
• Unless otherwise stated, maximum withdrawal amounts may apply to winnings derived from bonus funds;
• The Company reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

6. Gameplay and Betting Rules

By participating in any game on 3jili, you agree to abide by the specific rules governing that game. Game rules are available within each game interface or upon request from customer support. General gameplay rules include:

• All bets placed are final once confirmed. The Company is not obligated to cancel, reverse, or modify any bet once it has been accepted by the system;
• In the event of a software malfunction, error, or technical issue, all affected bets and game outcomes are void and stakes will be refunded to the User's account;
• The Company reserves the right to void any bet if we suspect fraud, collusion, manipulation, or any activity that compromises the integrity of the game;
• All game outcomes are determined by certified Random Number Generator (RNG) software or live dealer decisions and are final;
• Sports betting outcomes are determined by the official result recognized by the relevant sports governing body;
• In the case of disputes regarding game outcomes, the Company's decision is final and binding.

7. Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Creating multiple accounts or using accounts registered under false or fraudulent information;
• Using the Platform for money laundering or any other illegal financial activity;
• Colluding with other Users or third parties to manipulate games or gain an unfair advantage;
• Using automated software, bots, or any third-party tool to place bets or manipulate gameplay;
• Exploiting software bugs, errors, or vulnerabilities for financial gain;
• Engaging in abusive, threatening, or harassing behavior toward other Users or 3jili staff;
• Attempting to reverse-engineer, decompile, or tamper with any 3jili software or systems;
• Sharing, selling, or transferring your account to any other person;
• Using VPN, proxy, or other tools to disguise your true location or circumvent territorial restrictions;
• Engaging in bonus abuse or arbitrage betting strategies that violate the spirit of promotional terms.

Violation of any prohibited activity may result in immediate account suspension, termination, and forfeiture of all funds. The Company reserves the right to report suspected criminal activity to the appropriate Philippine law enforcement authorities.

8. Account Suspension and Termination

The Company reserves the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms and Conditions or any specific game or promotion rules;
• Provision of false, incomplete, or misleading information during registration or verification;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspicious or fraudulent account activity;
• Engagement in prohibited activities as outlined in Section 7;
• Request for self-exclusion or account closure by the User;
• Extended periods of account inactivity;
• Any conduct that the Company determines, in its sole discretion, to be detrimental to the integrity of the Platform or the interests of other Users.

Upon account termination for cause, the Company reserves the right to forfeit any remaining account balance if the termination is due to fraudulent activity, violation of Terms, or illegal conduct. Users may request voluntary account closure at any time by contacting customer support. Upon voluntary closure, any remaining balance will be returned to the User subject to completion of applicable wagering requirements and KYC verification.

9. Limitation of Liability

To the fullest extent permitted by Philippine law, 3jili and its officers, directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

• Your use or inability to use the Platform or any services provided by 3jili;
• Technical malfunctions, server downtime, or interruptions of service;
• Loss of data, loss of profits, or any other financial loss resulting from use of the Platform;
• Errors, bugs, or inaccuracies in games, odds display, or any Platform content;
• Unauthorized access to your account resulting from your failure to maintain account security;
• Any third-party content, services, or links accessed through the Platform.

In no event shall the Company's total liability to you for all claims arising out of or related to these Terms or your use of the Platform exceed the total amount deposited by you into your 3jili account during the six (6) months immediately preceding the claim.

10. Privacy and Data Protection

Your privacy is important to 3jili. We collect, use, and protect your personal information in accordance with our Privacy Policy, which is inc orated by reference into these Terms. By using 3jili, you consent to the collection, use, and disclosure of your personal information as described in the Privacy Policy.

We implement industry-standard security measures to protect your personal and financial data, including 256-bit SSL encryption, secure server infrastructure, and restricted access protocols. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

You have the right to access, correct, or request deletion of your personal data in accordance with Philippine Data Privacy Act of 2012 (Republic Act No. 10173). To exercise these rights, please contact our Data Protection Officer through the contact details provided in Section 14.

11. Responsible Gaming

3jili is committed to promoting responsible gaming practices and preventing gambling-related harm. We provide tools and resources to help Users maintain control over their gaming activities, including:

• Deposit limits (daily, weekly, and monthly) that can be set and adjusted through your account settings;
• Session time limits and reminders to help you monitor time spent on the Platform;
• Self-exclusion options allowing you to temporarily or permanently exclude yourself from accessing 3jili services;
• Reality check notifications that inform you of time elapsed and amounts wagered during your session;
• Access to support resources and links to organizations that provide assistance for problem gambling.

Gambling should be viewed as entertainment, not as a means to generate income. You should never gamble with money you cannot afford to lose. If you believe you may be developing a gambling problem, we strongly encourage you to utilize the responsible gaming tools available in your account or contact our customer support team for assistance in implementing restrictions or self-exclusion.

For additional support and resources related to problem gambling in the Philippines, please visit our Responsible Gaming page or contact PAGCOR's responsible gaming helpline.

12. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of 3jili services shall be subject to the exclusive jurisdiction of the courts of the Philippines.

In the event of any dispute regarding a game outcome, transaction, bonus, or any other matter related to your use of the Platform, you agree to first contact 3jili customer support to attempt to resolve the matter informally. Our support team will investigate your complaint and provide a response within a reasonable timeframe, typically within 48 hours for standard inquiries and up to 7 business days for complex disputes.

If you are dissatisfied with the Company's resolution of your complaint, you may escalate the matter through formal dispute resolution procedures as outlined in our complaints policy, available upon request from customer support. The Company's decision on all disputes shall be final and binding.

13. Changes to Terms and Conditions

3jili reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting to the Website. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

It is your responsibility to review these Terms periodically to remain informed of any changes. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Platform and close your account.

Material changes that significantly affect your rights or obligations will be communicated to Users via email notification to the address associated with your account or through a prominent notice on the Website.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of 3jili services, please contact our customer support team through the following channels:

• 24/7 Live Chat: Available through your account dashboard or the Website
• Email Support: [email protected] (plain text only, response within 24 hours)
• Customer Service Hours: 24 hours a day, 7 days a week, 365 days a year

For Data Privacy Act inquiries or requests related to your personal data, please address correspondence to our Data Protection Officer at the email address provided above with the subject line "Data Privacy Inquiry."