PLAYER PROTECTION
Responsible Gaming
at 3jili
Gaming at 3jili is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our duty of care seriously, and we've built real tools to help every Filipino player stay in control. Dito sa 3jili, your well-being always comes first.
TOOLS WE PROVIDE
Stay in Control with 3jili's Player Tools
Every 3jili account comes with a suite of responsible gaming features, accessible directly from your account dashboard. No waiting, no forms — activate them instantly.
Deposit Limits
Set daily, weekly, or monthly caps on how much you deposit into your 3jili account. Once a limit is active, it cannot be increased for 24 hours — giving you a real cooling-off period. Lower your limit anytime, instantly.
Session Time Limits
Set a maximum session duration so the Platform automatically logs you out after a defined period. Pair this with reality-check notifications that pop up every 30 or 60 minutes to remind you how long you've been playing and how much you've wagered.
Loss Limits
Define the maximum amount you're comfortable losing within a given time window. 3jili will automatically restrict further betting once your loss limit is reached, protecting your bankroll and your peace of mind.
Cooling-Off Period
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is temporarily suspended from real-money gaming. You can still log in to check balances and process pending withdrawals.
Self-Exclusion
Choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent. Once activated, you will not be able to access 3jili for real-money gaming during this period. This is a firm commitment — the exclusion cannot be reversed early.
Reality Checks
Enable pop-up reminders at regular intervals showing your current session duration and net wagering activity. These quick snapshots help you stay aware of your gaming habits in real time, without disrupting your experience.
SELF-EXCLUSION OPTIONS
Choose Your Break Period
All self-exclusion options are available 24/7 through your 3jili account settings. Contact live chat support if you need assistance activating any of these options immediately.
Cooling-Off — 24 Hours
A short pause to reset. Ends automatically after one day.
Cooling-Off — 7 Days
One week away from real-money gaming. Good for reflection.
Cooling-Off — 30 Days
A full month to step back and reassess your gaming habits.
Self-Exclusion — 6 Months
Formally suspended for six months. Cannot be reversed early.
Self-Exclusion — 1 to 3 Years
Longer-term exclusion for players who need extended support.
Permanent Self-Exclusion
A permanent closure of your account. Irreversible upon activation.
UNDERSTANDING PROBLEM GAMBLING
Warning Signs to Watch Out For
Responsible gaming starts with self-awareness. If any of the following sounds familiar — whether about yourself or someone you care about — it may be time to reach out for support. There's no shame in asking for help; it's the strongest move you can make.
Spending more money or time on gambling than you originally planned, and finding it difficult to stop even when you want to.
Chasing losses — continuing to gamble in the hope of winning back money you've already lost, often leading to even bigger losses.
Borrowing money, selling personal belongings, or neglecting bills and essential expenses to fund gambling activity.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling — similar to withdrawal symptoms.
Neglecting work, school, family responsibilities, or personal relationships because of gambling activities.
Using gambling as a way to escape from personal problems, stress, loneliness, or negative emotions rather than as entertainment.
If you recognize any of these signs, please use 3jili's self-exclusion tools or contact our 24/7 support team immediately. You can also reach out to PAGCOR's responsible gaming resources or a licensed mental health professional in the Philippines for confidential support.
HEALTHY GAMING HABITS
Tips for Playing Responsibly
Whether you're into JILI slots, bingo, sports betting on the PBA or NBA, or spinning the Money Wheel — these habits will keep your 3jili experience fun and sustainable over the long term.
Set a Budget Before You Start
Decide in advance how much you're willing to spend and treat it as the cost of entertainment — like a night out in BGC or a movie in SM. Once your budget runs out, stop. No exceptions.
Never Chase Your Losses
A losing streak is part of gambling. Chasing losses by increasing your bets almost always makes things worse. Accept that some days you lose, log off, and come back fresh another time.
Take Regular Breaks
Step away from the screen every hour. Get water, stretch, and check in with yourself. Use 3jili's session timer or reality-check notifications if you find it hard to take breaks on your own.
Don't Play Under Stress or Alcohol
Gambling when you're stressed, intoxicated, or emotionally off-balance leads to poor decisions. Play only when you're relaxed, clear-headed, and playing purely for entertainment.
Keep Gambling in Perspective
Gambling is one part of a balanced life — not a primary income source or financial strategy. Maintain other hobbies, social activities, and relationships so gaming stays a fun side activity.
QUICK SELF-CHECK
Is Your Gaming Still Under Control?
Run through this quick checklist. If you're ticking two or more of these boxes regularly, it's worth having an honest conversation with yourself — or reaching out for support.
I've spent more than I planned on gambling this month.
I've told myself "just one more game" and kept playing past my limit.
I've used GCash or bank funds I needed for rent, food, or bills on gaming.
I've felt stressed, anxious, or guilty after a gaming session.
I've hidden my gaming activity from family or close friends.
I've skipped work, school, or family time to play online.
I've gambled to deal with stress, loneliness, or personal problems.
I've tried to stop or cut back gambling and found I couldn't.
This checklist is for self-reflection only and is not a clinical diagnostic tool. If you are concerned about your gambling behavior, please contact our support team or seek professional help from a licensed counselor in the Philippines.
OUR POLICY
3jili's Commitment to Responsible Gaming
At 3jili, responsible gaming isn't just a compliance checkbox — it's part of how we operate every single day. We believe that a well-regulated, player-first platform is the only sustainable way to do business in the Philippine online gaming space. Our responsible gaming framework is aligned with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR), which oversees all casino-style gaming activities in the Philippines.
The 3jili responsible gaming program covers every aspect of the player experience: from age verification at registration, through active monitoring of play patterns, to swift support responses when a player signals distress. Our internal team conducts regular reviews of account activity to identify players who may be showing signs of problem gambling, and we proactively reach out to offer support.
The 21+ Age Requirement at 3jili
PAGCOR mandates that all casino-style gambling in the Republic of the Philippines is restricted to individuals who are at least 21 years of age. 3jili fully complies with this requirement. During registration, all new 3jili players must provide a valid date of birth, and identity verification is required before any withdrawal can be processed.
Acceptable forms of age and identity verification include: PhilSys National ID, Philippine Passport, UMID, Driver's License, PRC ID, and Voter's ID. If we have reason to believe that a player may be under 21 years of age, we will suspend the account immediately and request verification documents before allowing any further play or withdrawal. Accounts found to belong to individuals under 21 will be permanently closed and all associated funds handled in accordance with our Terms and Conditions.
Minor Protection and Parental Controls
If you share a device or internet connection with minors, we strongly encourage you to use parental control software to restrict access to online gambling websites. Keep your 3jili login credentials private and always log out fully when you are done playing. Never allow anyone under 21 years of age to use your account under any circumstances — account sharing is a violation of our Terms and Conditions and may result in permanent account closure.
How to Request Self-Exclusion
Activating self-exclusion at 3jili is straightforward and can be done at any time, day or night. You have two options:
- Via your account dashboard: Navigate to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period and confirm your request. The exclusion is activated immediately.
- Via live chat support: Our 24/7 customer support team can process a self-exclusion request on your behalf. Simply state that you wish to self-exclude, specify the duration, and the team will action it within minutes while you remain on chat.
Once a self-exclusion is in place, 3jili will make every reasonable effort to ensure your account is suspended across all games and services. Any remaining balance in your account will be held securely and returned to you upon expiry of the exclusion period (for temporary exclusions) or upon verified request (for permanent exclusions), subject to standard KYC verification.
Seeking Help Beyond 3jili
If you or someone you know is struggling with problem gambling, professional support is available. PAGCOR operates a responsible gaming program that includes player support and information resources. Additionally, licensed mental health professionals and counselors in the Philippines can provide confidential support for gambling-related issues.
Do not hesitate to reach out. Problem gambling is a recognized health concern, and seeking help is a sign of strength. Our customer support team can point you toward relevant support resources and will treat all conversations about gambling problems with complete confidentiality.
Remember: Gambling involves financial risk and is never a guaranteed source of income. Play only what you can afford to lose, keep it fun, and use the tools 3jili provides to stay in control. If it stops being fun, stop playing.
QUICK LINKS
Need Help Now?
If you're concerned about your gambling and need to speak to someone right away, contact our 24/7 live chat team or activate self-exclusion through your account settings immediately.
Live Chat: 24/7 Available
Email: [email protected]
PLAY RESPONSIBLY
Have Fun. Stay in Control. Play at 3jili.
3jili is designed for Filipino players who love great games and value their well-being. Join thousands of players across Manila, Cebu, Davao, and beyond who trust 3jili for fair, secure, and responsible online gaming. 21+ only. GCash deposits and withdrawals in minutes.
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