3jili Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal data collected, processed, stored, and used by 3jili in connection with the operation of the Platform and the provision of online gaming, betting, and related services to Users in the Republic of the Philippines. This Policy governs data collected through:

• The 3jili website at https://3jili.cam and all subdomains thereof;
• The account registration and verification process;
• Financial transactions including deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• Customer support interactions via live chat, email, or any other communication channel;
• Participation in games, promotions, tournaments, and loyalty programs;
• Any other interaction between you and 3jili through digital or electronic means.

This Policy should be read together with the 3jili Terms and Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Personal Data We Collect

3jili collects personal data that is necessary for the lawful operation of the Platform and the provision of services to Users. The categories of personal data we collect include:

2.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes — you must be at least 21 years of age);
• Gender;
• Philippine government-issued ID type and ID number (e.g., PhilSys ID, Passport, UMID, Driver's License, Voter's ID);
• Username and hashed password (passwords are never stored in plain text);
• Security questions and answers.

2.2 Contact Information

• Residential address, including city, province, and ZIP code;
• Email address;
• Philippine mobile number;
• Alternative contact details where provided.

2.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details where applicable;
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only — not full banking credentials);
• Deposit and withdrawal transaction history;
• Bonus and promotional credit records;
• Account balance history.

2.4 Gaming Activity Data

• Game session records including games played, bets placed, and outcomes;
• Wagering history across all game categories (slots, live casino, sports betting, bingo, Money Wheel);
• Login and logout timestamps;
• Session duration and frequency data;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, etc.).

2.5 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 7);
• Referring URL and navigation path within the Platform;
• Error logs and technical diagnostic data.

3. How We Collect Personal Data

3jili collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server log files;
• Third-party verification services: Identity and age verification data from authorized Philippine identity verification providers used to complete KYC processes;
• Payment processors: Transaction confirmation data received from GCash, PayMaya, and participating banks when you conduct financial transactions on the Platform;
• Gaming systems: Gameplay data generated automatically as a result of your participation in games, betting activities, and platform features.

4. Purpose of Processing Personal Data

3jili processes your personal data for the following specific purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your 3jili account, including registration, authentication, and profile updates.
KYC & Age Verification	Verifying your identity and confirming that you are at least 21 years of age in compliance with PAGCOR regulations and Philippine gaming law.
Financial Processing	Processing deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank.
Service Delivery	Providing access to games, promotions, bonuses, sports betting, bingo, and all other 3jili platform features and services.
Regulatory Compliance	Fulfilling obligations under Philippine anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
Responsible Gaming	Monitoring gaming activity to identify problem gambling patterns and administer self-exclusion, deposit limits, and other responsible gaming tools.
Fraud Prevention	Detecting and preventing fraud, money laundering, account theft, collusion, and other prohibited activities.
Customer Support	Responding to inquiries, resolving disputes, and providing technical assistance to Users.
Platform Improvement	Analyzing usage patterns and technical data to improve Platform performance, user experience, and game offerings.
Legal Proceedings	Establishing, exercising, or defending legal claims where necessary.

5. Legal Basis for Processing

3jili processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have provided explicit consent to the processing of your personal data, such as at the point of account registration;
• Contractual necessity: Where processing is necessary to perform our obligations under the Terms and Conditions you have entered into with 3jili, including account management and financial transaction processing;
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act, PAGCOR regulations, and the Data Privacy Act;
• Legitimate interests: Where processing is necessary for 3jili's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, provided that such interests do not override your fundamental rights and freedoms;
• Vital interests: In exceptional circumstances where processing is necessary to protect your life or safety or the safety of others.

6. Disclosure of Personal Data to Third Parties

We may share your personal data with the following categories of third parties, strictly limited to what is necessary for the stated purpose:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank receive transaction data necessary to process your deposits and withdrawals. These providers maintain their own privacy policies governing their use of your data;
• Identity verification services: Authorized KYC and age verification providers receive identity documents and data necessary to confirm your eligibility to use the Platform;
• Game software providers: Gaming studios and platform providers (such as JILI Gaming) receive anonymized or pseudonymized gameplay data necessary for game delivery and integrity monitoring;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory bodies may receive data in compliance with mandatory reporting obligations;
• Law enforcement: Philippine law enforcement authorities may receive data in response to a valid legal order, warrant, or subpoena;
• Professional advisors: Legal counsel, auditors, and other professional advisors who are bound by confidentiality obligations may access data where necessary;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the Company's assets, User data may be transferred to the successor entity subject to equivalent privacy protections.

All third-party service providers engaged by 3jili are contractually required to implement appropriate data security measures and to process personal data only for the specified purposes for which it was shared.

7. Cookies and Tracking Technologies

3jili uses cookies and similar tracking technologies to operate the Platform, improve User experience, and monitor security. The categories of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without significantly impairing Platform functionality;
• Functional cookies: Remember your preferences, such as language settings and game preferences, to provide a more personalized experience;
• Analytics cookies: Collect anonymized data about how Users interact with the Platform to help us improve performance, identify popular features, and diagnose technical issues;
• Security cookies: Used to detect fraudulent or suspicious activity, prevent unauthorized account access, and monitor for abnormal behavior patterns.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Platform. By continuing to use 3jili, you consent to our use of cookies as described in this Policy.

8. Data Retention

3jili retains personal data for the following periods, after which data is securely deleted or anonymized in accordance with our data disposal procedures:

• Account data: Retained for the duration of your active account plus five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of transaction in compliance with the Anti-Money Laundering Act of 2001 (RA 9160, as amended);
• KYC verification documents: Retained for five (5) years following account closure or the last transaction, whichever is later;
• Gaming and betting records: Retained for three (3) years from the date of the relevant session or transaction;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Technical and device data: Retained for up to twelve (12) months unless required longer for security investigations.

Notwithstanding the above, 3jili may retain personal data beyond these periods where required by applicable Philippine law, court order, or ongoing legal proceedings.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jili:

• Right to be informed: The right to be notified of how your personal data is being collected, used, and disclosed, which this Privacy Policy is intended to fulfill;
• Right of access: The right to request a copy of the personal data we hold about you and information about how it is being processed;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. Minor corrections (such as contact details) can be made directly through your account settings;
• Right to erasure: The right to request deletion of your personal data, subject to our legal obligations to retain certain records under Philippine law;
• Right to object: The right to object to the processing of your personal data for specific purposes, including direct marketing;
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. We will respond to all valid requests within 30 calendar days, though complex requests may require up to 60 days. We may require identity verification before processing a data subject request.

10. Security Measures

3jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and 3jili servers;
• AES-256 encryption for sensitive data stored at rest, including financial account details;
• Bcrypt hashing for all stored passwords — passwords are never stored in readable form;
• Multi-factor authentication options for account access;
• Role-based access controls ensuring that 3jili staff access personal data only on a strict need-to-know basis;
• Regular independent security audits and penetration testing of Platform infrastructure;
• Intrusion detection and prevention systems monitoring for abnormal access patterns;
• Incident response procedures in place to address and notify affected Users and regulators in the event of a data breach, as required by the Data Privacy Act.

While 3jili implements robust security measures, no method of electronic transmission or storage is completely secure. In the unlikely event of a personal data breach affecting your rights, 3jili will notify you and the National Privacy Commission as required by Philippine law within 72 hours of discovering the breach.

11. Minors and Age Restriction Policy

If you believe that a minor may have registered an account on 3jili, please contact our Data Protection Officer immediately at the contact details provided in Section 14. Parents and guardians are encouraged to use parental control software and monitor minors' internet activity to prevent unauthorized access to online gambling platforms.

12. Cross-Border Data Transfers

3jili primarily stores and processes personal data on servers located within or accessible from the Philippines. Where data is transferred to or processed by service providers or gaming software partners located outside the Philippines, 3jili ensures that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012, including through the use of appropriate contractual safeguards such as data processing agreements that impose obligations equivalent to Philippine data protection standards on the receiving party.

By using the 3jili Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers who may be located outside the Philippines, subject to the safeguards described in this section.

13. Changes to This Privacy Policy

3jili reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Where changes are material — meaning they significantly affect how we process your personal data or alter your rights as a data subject — we will provide advance notice via email to your registered address or through a prominent notice on the Platform.

Your continued use of the 3jili Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting customer support.

14. Contact Information and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 3jili, please contact our Data Protection Officer through the following channels:

• DPO Email: [email protected] (plain text — please include "Data Privacy Inquiry" in your subject line)
• Live Chat Support: Available 24/7 through your 3jili account dashboard
• Response Time: Within 30 calendar days for data subject requests; within 24 hours for general privacy inquiries

If you are unsatisfied with our response to a data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaints process is available through official Philippine government channels.